Cancellation Policy

We at G.D. Lingerie understand that you might need to cancel your order occasionally, and for this reason, our cancellation policy is being presented to you so that you can read it and know about the procedure.

When can I cancel my order?

Cancellation of an order can only be done soon after the order is placed, if at all it has not gone into processing and has not been dispatched. As soon as processing or dispatch takes place, cancellation is no longer possible.

How to request an order cancellation?

The request for cancellation has to be submitted to our customer support team with the order number and other details of the buyer. Our team shall check the status of the order and inform you if cancellation is possible.

Can I cancel my order after the order has been dispatched?

No, cancellation is not possible once the order has been dispatched. If the order is eligible for returns or exchange, the process for return/exchange can be followed.

What happens to my prepaid order after cancellation?

If your request for cancellation is approved and the order has not yet been processed or dispatched, then you will receive the eligible refund to the original payment method used during the purchase. The time taken for the refund to show in your account will depend on the payment method and/or bank you are using.

Can I cancel a cash on delivery order?

Cash on Delivery orders can be canceled as long as they have not yet been processed or dispatched. Once they have been dispatched, they cannot be canceled anymore.

Can I cancel part of my order?

If you want to cancel part of your order, then please get in touch with customer support immediately. Partial cancellations depend on whether the order has already been packed or dispatched.

What if my cancellation request cannot be processed?

Once the order is processed or dispatched, we may not be able to cancel the order. But depending on the product and the applicable terms, you can return or exchange the product after it is delivered.

How long does a cancellation refund take?

Once an eligible cancellation is approved, the refund will be initiated according to the applicable payment process. The time required for the refund to appear in your account depends on the payment gateway, bank, or financial institution.

Need help with your order cancellation?

For assistance with cancelling an order, please contact GD Lingerie customer support with your order number and relevant details. Our team will review your request and confirm the available options.